Pollox.ai Privacy Policy

We collect information to operate effectively, improve our services, and provide users with a personalized experience.

Information you provide directly:

• Account details (name, email address, password)
• Payment or subscription details (processed securely by third-party providers such as Stripe)
• Chat messages, inputs, and content submitted to the platform
• Support inquiries and communications

Information collected automatically:

• Device information (browser type, operating system, IP address)
• Usage data (log files, timestamps, session duration)
• Cookies and analytics data (e.g., user interactions, navigation patterns)
• Technical information to ensure system security and integrity

Information from third parties:

• When you log in or interact with Pollox.ai through third-party accounts (such as Google or Apple)
• Publicly available or aggregated data used for analytics or model improvement

We use your data to operate, improve, and secure the Service. This includes:

• Delivering the features and functionality of Pollox.ai
• Generating AI-powered insights, analytics, and conversational responses
• Personalizing your experience based on usage patterns
• Debugging, security monitoring, and preventing misuse or fraud
• Conducting internal research, performance testing, and system optimization
• Analyzing chat interactions and anonymized data for product improvement, training, and research purposes
• Sending service-related updates, offers, and communications

All use of personal data is carried out with appropriate safeguards and in accordance with applicable law.

When you interact with Pollox.ai, your messages may be processed by our proprietary systems and third-party AI providers to generate responses and improve performance.

We may review or analyze user messages — either manually or through automated systems — for research, debugging, safety monitoring, and model refinement.

To protect your privacy:

• Message data is not publicly shared.
• Access is limited to authorized personnel bound by confidentiality agreements.
• When used for research or model training, data is anonymized or aggregated whenever feasible.

We do not sell your personal data.

We may share information only in the following cases:

• Service providers: trusted vendors who help operate our infrastructure (e.g., hosting, analytics, customer support, payment processing) under strict data use agreements.
• AI infrastructure partners: for message processing, computation, and quality improvements.
• Legal compliance: when required by law, subpoena, or government request.
• Corporate transactions: in connection with mergers, acquisitions, or reorganization, where data may transfer to the new entity.
• Aggregate or de-identified data: used for analytics, research, and statistical reporting.

Pollox.ai uses cookies, web beacons, and similar technologies to:

• Maintain secure user sessions
• Remember preferences
• Analyze traffic and usage trends
• Deliver relevant product updates

You can control cookies through your browser settings, but disabling them may limit certain site features.

We retain personal and message data for as long as necessary to:

• Operate the Service
• Comply with legal obligations
• Conduct research and development

If you close your account, we may retain certain records in anonymized or aggregated form for analytics, fraud prevention, and compliance purposes.

You have the right to:

• Access, correct, or delete your account information
• Request deletion of stored personal data (subject to legal and operational limits)
• Opt out of promotional communications
• Request clarification about data use by contacting us at info@pollox.ai